Last Updated: September 22, 2026
At Hele, we place great importance on protecting your privacy.
The QCY App (hereinafter referred to as "this product") is a software and hardware integrated solution provided by Dongguan Hele Electronics Co., Ltd. (hereinafter referred to as "Hele").
This document describes how Dongguan Hele Electronics Co., Ltd. and its subsidiary Guangxi Hesheng Electronics Co., Ltd. (collectively referred to as "we," "us," or "our") collect, use, share, and store information, including personal information (i.e., information that identifies you personally) or information that can be reasonably used to infer your identity (such as your email address or mobile phone IMEI).
By using this product, you agree to allow us to collect and process the information described in this Privacy Policy. Your personal information will be collected, processed, and stored by Hele.
When registering or logging into your account, the App collects your email address, mobile phone number, or third‑party account information, as well as your password, registration verification code, country code, and device information (MCC/MNC).
You may provide basic personal profile information such as username, avatar, gender, height, weight, email, phone number, third‑party account info, contact details, date of birth, and address. Your username and profile photo related to Hele services may be visible to other users. When your device (e.g., smartphone, tablet, or PC) connects with our systems, we regularly log technical data and system events.
When you install the QCY APP, the system may request certain information including your phone number, email address, Facebook account information, and general location (e.g., city or country).
During device pairing, the App associates the device with your user account by collecting: device unique identifiers (SN and MAC address), device serial number, unique identifier generated during account registration, user ID, and location data. Due to Android system architecture, location and Bluetooth permissions are required for Bluetooth device pairing.
If you submit feedback, we may collect the feedback type, your email or phone number, device information, phone OS version, phone brand and model, and any content you voluntarily provide.
To improve your experience and support updates and troubleshooting for the QCY APP, we collect device details such as earphone model and serial number, hardware and software versions, and mobile phone information including identifiers (IMEI, MAC), operating system, Wi‑Fi data (BSSID, SSID, MAC address), crash logs, error logs, and language settings.
To enable face‑to‑face interaction, live recording, AI translation, and AI Q&A services, the app collects the MAC address and device name of your headset and accesses audio data via microphone permission when you use these features. This data is used solely for device authentication and service provision. The app server does not collect or store your personal information. All data generated during use is stored locally on your smart device (e.g., smartphone). You may delete it or uninstall the app at any time (local data will be permanently deleted). We do not and cannot access or control this data.
Additionally, we may collect your account or email to improve your experience, but we do not link it to any function usage statistics or anonymized data.
We only share your personal data with third parties when necessary and within the scope of providing selected App services, event participation, gift delivery, and product update notifications.
Please refer to the document:List of Third‑Party SDKs.
We may share with the following third parties:
Other limited sharing scenarios:
Note: If you share your information with an external party (e.g., a retailer), we are not responsible for how they handle it.
(1).Deletion of Your Personal Information
(2) Invocation of Device Permissions
In the course of providing our services, we may require you to enable certain device permissions, such as access to location, nearby devices, storage, and others. You may disable some or all permissions at any time via **Settings‑App Management‑QCY** on your device, whereby you can refuse us from collecting the corresponding personal information. Permission display and disabling procedures may vary across different devices. Please refer to the instructions or policies provided by your device and system developer for details.
(3)Withdrawal of Consent
You may withdraw your consent to this Privacy Policy via **Mine‑About App‑Withdraw Consent to Privacy Policy** within this Application. Upon your withdrawal of consent, we will cease collecting and using your relevant personal information, and you will be logged out of the Application. Accordingly, we will no longer be able to provide you with corresponding products and services. Please note that your decision to withdraw consent shall not affect any prior‑conducted personal information processing activities performed under your previously granted consent.
We may send SMS, emails, updates, or push notifications. You can opt out of these communications in your device settings.
Through the App’s settings or by contacting us, you may:
If you are under 14 years old, please ensure your guardian reviews and agrees to this policy before using the App.
You can delete your QCY account at any time from the profile section in the App. Once deleted, the account and related data will be permanently removed within 7 business days (unless retention is legally required). You will no longer be able to log in or use any account‑based features, but you can still use features that do not require login.
If you have any questions, please contact us at: appprivacy@qcy.com
We will respond to your request or complaint within the legally required timeframe.